Frequently Asked Questions
Who is JapanProTools?
JapanProTools (JPT) is a specialty retailer dedicated to bringing authentic, high-quality Japanese professional tools to customers worldwide. We source our products directly from trusted Japanese manufacturers, ensuring you receive genuine tools known for their exceptional craftsmanship, precision, and durability. Whether you’re a professional tradesperson or an enthusiast, JPT is your trusted source for premium Japanese tools.
Return Policy
All sales are final. Due to the specialized nature of our products and direct sourcing from Japan, we do not accept returns or exchanges. We encourage customers to carefully review product descriptions, specifications, and images before placing an order. If you have any questions about a product, please contact us before purchasing and we’ll be happy to help you make the right choice.
Special Orders & Fulfillment
JapanProTools offers special order services for items not currently in stock or for bulk purchases. Special orders are placed directly with our suppliers in Japan and may require additional lead time for sourcing and international shipping. Once your special order arrives at our facility, we will promptly process and ship it to you. Please note that special orders are non-cancellable once placed with our suppliers. Contact us for estimated timelines and availability for special order requests.
How can I get free shipping?
Yes! We offer free standard shipping on all orders of $125 or more within the continental United States. Orders under $125 will have shipping calculated at checkout based on weight and destination. Expedited shipping options are available for an additional charge. International shipping rates vary by location and will be calculated at checkout.
Still have questions? Contact us and we’ll be happy to assist you.